Terms of business

Terms of business

Effective from July 22, 2025 to 21 Aug 2025

These Terms of Business apply to policies purchased before 22 August 2026 and will continue to apply until 18 September 2026, unless you make a change to your policy before then and accept the new Terms of Business.

These Terms of Business set out the basis on which Suited Insure Ltd, trading as Suited (“Suited”, “we”, “us” or “our”), provides insurance services to you as a commercial customer.

In these Terms, “you” and “your” mean the person, business or other organisation that purchases or holds insurance arranged or administered by Suited.

These Terms govern your relationship with Suited as your insurance intermediary. Your contract of insurance is a separate contract between you and your insurer and is governed by your policy documents.

Please contact us if there is anything in these Terms that you do not understand. We will be happy to explain them.

Acceptance of these Terms 

By purchasing a policy through Suited, you accept these Terms of Business.

If you tell us within 7 days of purchasing your policy that you do not accept these Terms, we will cancel your policy from its start date and refund the premium you have paid.

Contact us

Telephone: +44 0117 205 4684

Our telephone lines are open from 9.00am to 5.30pm Monday to Friday, excluding bank holidays. Calls may be recorded for training, monitoring and our mutual protection.

You can also contact us using the Contact Us form on our website.

Existing customers can contact us through Messages in their customer portal.

About us

Suited is a trading name of Suited Insure Ltd, registered in England and Wales under company number 13736179.

Our registered office is SAS House Friarswood, Chipperfield Road, Kings Langley, Hertfordshire, WD4 9JB, United Kingdom.

Suited Insure Ltd is an insurance intermediary and an Appointed Representative of Innovative Risk Labs Ltd. Suited Insure Ltd is entered on the Financial Services Register under Firm Reference Number 970425.

Innovative Risk Labs Ltd is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 609155.

You can verify these details on the Financial Services Register.

Our services

We arrange and administer business insurance.

We provide information about the insurance available through Suited but do not give advice or make a personal recommendation about which insurance you should buy. It is your responsibility to decide whether the insurance you select meets the needs of your business.

The insurer providing each section of your insurance will be identified in your quotation or policy documents.

We generally act on your behalf when arranging your insurance. In certain circumstances, including some administrative activities, we may act as agent of the insurer.

Your insurance contract

Your insurance policy is a contract between you and the insurer.

Your insurance contract is made up of the policy documents issued to you. These may include your Policy Schedule, Statement of Fact, Policy Wording and any endorsements applying to your cover. Different sections of cover may be subject to different policy wordings.

You should read your policy documents carefully and keep them for future reference.

If there is any difference between these Terms of Business and your policy documents concerning the insurance cover provided, the terms of the relevant insurance policy will apply.

These Terms of Business govern the separate services provided to you by Suited.

Your duty to provide information and tell us about changes

When arranging insurance for purposes connected with your trade, business or profession, you have a duty under the Insurance Act 2015 to make a fair presentation of the risk.

Before your insurance starts, and before a change to your insurance is agreed, you must provide clear and accurate information about your business and disclose all material circumstances that you, your senior management or anyone responsible for arranging your insurance knows or ought to know.

You are expected to carry out a reasonable search for relevant information.

If you are unsure whether something may be relevant, you should tell us. We will decide whether further information is required and whether the matter can be dealt with by Suited or needs to be referred to the insurer.

During the period of insurance, you must tell us as soon as possible if there is a material change or addition to the information you have previously provided. A material change is one that could affect whether insurance can continue, the terms on which it is provided or the premium charged.

If you fail to make a fair presentation of the risk, the insurer may have the right to amend the terms of your insurance, reduce or refuse a claim or treat the policy as if it had never existed, depending on the circumstances.

If you fail to tell us about a material change during the period of insurance, this may affect your cover or any claim you make.

Fraud, misrepresentation and verification

We may take reasonable steps to prevent and detect fraud and to verify information you provide when obtaining, changing or administering your insurance. We may ask you to provide further information or evidence and may verify information using publicly available records, fraud prevention services, credit reference agencies and other lawful sources.

If we reasonably suspect that information you have provided is materially inaccurate, incomplete or misleading, or that fraud or dishonesty may have occurred, we may investigate the matter and refer it to the insurer, our principal or another relevant party.

Where information provided by you is found to be materially inaccurate, incomplete or misleading, we may take any action available to us under these Terms, the applicable policy terms or our authority from the insurer.

Where suspected fraud relates to a claim, we will report our findings to the insurer.

Checking your policy documents

You are responsible for checking the information shown in your Policy Schedule, Statement of Fact and other policy documents.

You must tell us as soon as possible if any information is incorrect or incomplete.

Adequacy of your cover

It is your responsibility to ensure that the insurance you select, including any sums insured and limits of cover, is adequate for your business.

Where appropriate, you should consider obtaining professional assistance, for example from an accountant or surveyor, when deciding the value of property, equipment, turnover or other amounts on which your insurance is based.

Payments

Monthly subscription

Suited operates a monthly insurance subscription.

By arranging insurance through Suited, you agree to pay for your insurance by recurring payment from the debit or credit card you provide.

Taking your payments

Your first payment will normally be taken when you arrange your insurance and may be taken before your policy start date.

Your insurance will then continue on a monthly basis. Subsequent payments will normally be taken on or around the same date each month as your policy start date.

Your insurance will continue unless it is cancelled in accordance with these Terms or the applicable policy terms.

Missed payments

If we are unable to collect a payment when it becomes due, we will notify you using the contact details you have provided and give you an opportunity to pay the outstanding amount.

If the outstanding premium is not paid, your insurance may be cancelled in accordance with the cancellation provisions below and the applicable policy terms.

Incorrectly challenged payments

We incur costs if you incorrectly challenge a valid payment of insurance premium or an administration fee through your bank or card provider and the payment is returned to you.

If this happens, we will ask you to correct the position with your bank or card provider.

If you fail to do so within 7 working days, we may charge the administration fee set out below to the payment card we hold for you.

Administration fees

We do not charge an administration fee for making changes to or cancelling your insurance, although a change may result in an additional premium being payable.

We may charge the following fees:

• Incorrectly challenged payment: £20 per transaction.
• Information requested under data protection law: normally no charge.

If a request for information is unusually excessive and data protection law permits us to charge for dealing with it, we will tell you the amount of the fee before processing the request. Once the fee has been paid, we will process the request in accordance with applicable data protection law.

Protecting your money

Before your premium is forwarded to the insurer, or a premium refund is forwarded to you, the money will be held by our principal, Innovative Risk Labs Ltd, as agent of the insurer in an Insurer Trust Account.

Where your premium is held in this way, payment by you is treated as payment to the insurer.

We may transfer premiums to an insurer through another party, such as an insurance broker, managing general agent or underwriting agent, where this is required to arrange or administer your insurance.

By accepting these Terms, you agree to your money being handled in this way.

Protecting your data

We take the privacy and security of your personal information seriously.

We use your information to arrange and administer your insurance and for the other purposes described in our Privacy Policy.

Information you provide may be passed to insurers and other organisations where necessary for underwriting, administration, claims, premium collection, fraud prevention or where required by law.

Your personal information will be handled in accordance with applicable data protection law.

Further information about how we collect, use and protect your personal information is available in our Privacy Policy.

Credit and identity checks

Suited, insurers, credit providers and other organisations involved in arranging your insurance may use information from publicly available sources, credit reference agencies, identity verification services and other external organisations.

This information may be used to verify your identity or creditworthiness, prevent and detect fraud and, where applicable, obtain quotations or payment options.

These searches may appear on your credit record whether or not your application for insurance proceeds.

By accepting these Terms, you agree to these uses of your information where permitted by law.

Electronic communications and policy documents

Suited is a digital insurance provider.

By arranging insurance through us, you agree that we will communicate with you electronically using the email address and other contact details you have provided.

We reserve the right to issue and make available policy documents, notices and other information in electronic form, including by email and through your customer portal.

You are responsible for keeping your email address and other contact details up to date and for checking communications and documents made available to you.

Claims

Claims are handled by the insurer or its appointed claims administrator in accordance with the terms of your policy.

Please refer to your policy documents for details of how and when to report a claim, incident or circumstance that may give rise to a claim.

You should notify the insurer or claims administrator as soon as required by your policy terms.

If you are unsure who to contact, or require assistance with the notification process, please contact us.

Policy reviews

We and the insurer may review the terms and conditions of your insurance, including the premium, periodically and at least every 12 months.

We reserve the right to change the premium and the terms and conditions of your insurance from a monthly anniversary date.

If we intend to make a change, we will give you at least 28 days' notice and will make the revised policy documents available through your Suited customer portal.

You are not required to accept the revised terms and may cancel your insurance before the changes take effect.

Changes to your business or insurance

You must tell us as soon as possible about any material change to your business or to the information on which your insurance is based.

If your insurance needs change, you may ask us to change your cover through your customer portal or by contacting us.

Where a change is accepted, your existing policy may be cancelled when the change is processed and replaced with a new policy reflecting the revised cover. This includes where a hibernation option is available and you choose to hibernate your cover.

Where your existing policy is replaced, you will be entitled to a pro-rata refund of premium for any unused period of cover under the cancelled policy.

If you tell us about a material change and that change means that we or the insurer are no longer able to offer insurance for your business, we may cancel your policy with immediate effect from the date of the change.

Where we cancel your policy on this basis, you will be entitled to a pro-rata refund of premium for any unused period of cover, subject to the applicable policy terms.

Block transfers

For some types of insurance, we may operate block insurance arrangements under which similar policies are arranged with the same insurer.

From time to time, we may consider it appropriate to transfer some or all of a block of insurance business from one insurer to another, including where this enables us to maintain or improve the terms available to our customers.

By accepting these Terms, you agree that we may arrange such a transfer on your behalf and, where necessary, cancel and replace your existing policy in order to complete the transfer.

Where a transfer results in a material change to your premium or policy terms, we will tell you before the change takes effect. You may cancel your insurance if you do not wish to continue under the new arrangement.

Cancellation by you

You may cancel your policy at any time through your customer portal or by contacting us.

Unless otherwise agreed or stated in your policy terms, your policy will expire on the last day of the monthly period for which you have paid the premium.

Premium already paid for that monthly period is not refundable.

Where a policy is cancelled and immediately replaced by another policy arranged through Suited, any unused premium will be calculated and refunded as appropriate.

Cancellation by Suited

We may cancel any policy that we arrange or administer for you.

We may cancel your policy at any time by giving you at least 30 days' notice in writing or by email.

If you fail to pay a premium when it is due, we may reduce this notice period to 7 days.

We may cancel your policy with immediate effect if there is a material change to the risk and, as a result of that change, we or the insurer would no longer offer insurance for your business.

Your insurer may have additional rights to cancel or terminate your policy. These are set out in the applicable policy wording.

When a policy is cancelled, cover will end on the date stated in the cancellation notice.

Where you have paid premium for a period after the date on which cancellation takes effect, we will refund the premium relating to that unused period where it is refundable under the applicable policy terms.

Cooling-off period

We offer a 14-day cooling-off period from the date you first arrange your insurance with Suited.

If you change your mind during this period, you may ask us to cancel the policy from its start date and refund the premium you have paid.

The cooling-off period does not apply where the insurance has already been used for the specific purpose for which it was purchased. This includes where you purchased the insurance for a particular event, engagement, job or contract and that event, engagement, job or contract has already taken place.

The cooling-off period also does not apply if a claim has been made under the policy or you are aware of an incident or circumstance that may give rise to a claim.

Your ordinary right to cancel your insurance remains unaffected.

Our role as your insurance intermediary

Suited’s role as your insurance intermediary begins when you request a quote from us.

If you do not purchase a policy, our role ends when the quote expires or is otherwise no longer available.

If you purchase a policy, our role continues for as long as that policy remains in force. You may end this arrangement by cancelling the policy in accordance with the cancellation terms above.

After the policy is cancelled or otherwise ends, Suited will no longer act as your insurance intermediary in relation to that policy. This does not affect any rights or obligations that arose before the policy ended, and we will continue to provide reasonable assistance in relation to the policy where appropriate.

Our earnings

We are normally paid by the insurer in the form of commission, calculated as a percentage of the insurance premium.

You may ask us to disclose the commission we receive in connection with your insurance.

Any administration fee charged to you under these Terms is separate from the commission we receive from insurers.

Complaints

We aim to provide a high standard of service.

If you are unhappy with our service or wish to make a complaint, please refer to the complaints information provided in your Policy Schedule or on our website.

Depending on your circumstances and eligibility, you may be able to refer your complaint to the Financial Ombudsman Service if your complaint is not resolved.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS).

You may be entitled to compensation from the FSCS if an eligible regulated firm involved in arranging your insurance is unable to meet its obligations. Eligibility depends on the type of insurance and the circumstances of the claim.

For insurance broking and arranging, eligible claims relating to compulsory general insurance are protected at 100%. Other eligible general insurance claims are protected at 90%.

Further information about eligibility and compensation is available from the Financial Services Compensation Scheme.

Money laundering and proceeds of crime

We are required to comply with laws and regulations relating to money laundering, terrorist financing and other financial crime.

Where required by law, we may report suspicious activity to the National Crime Agency or another appropriate authority.

In some circumstances, the law may prevent us from telling you that a report has been made or from providing further information about it.

Conflicts of interest and customers' best interests

We will act honestly, fairly and professionally in accordance with your best interests.

We generally act as your agent when arranging and administering your insurance. In certain circumstances, we may act for an insurer or owe duties to another party.

If we become aware of an actual or potential conflict of interest that could materially affect the service we provide to you, we will take appropriate steps to manage it and, where necessary, explain the position to you before proceeding.

Insurer security

The insurers with whom we arrange insurance are subject to regulatory requirements concerning their financial resources.

However, we cannot guarantee the continuing solvency or financial security of an insurer.

If an insurer becomes insolvent or is otherwise unable to meet its obligations, it may be unable to pay claims in full and you may need to arrange replacement insurance.

Changes to these Terms of Business

We may amend these Terms of Business from time to time, including to reflect changes to our services, regulatory requirements or the way in which we arrange and administer insurance.

Where a change applies to an existing policy, we will give you at least 28 days’ notice before the revised Terms take effect.

Law and jurisdiction

These Terms of Business are governed by English law.

Any dispute between you and us arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms of Business apply to policies purchased before 22 August 2026 and will continue to apply until 18 September 2026, unless you make a change to your policy before then and accept the new Terms of Business.

These Terms of Business set out the basis on which Suited Insure Ltd, trading as Suited (“Suited”, “we”, “us” or “our”), provides insurance services to you as a commercial customer.

In these Terms, “you” and “your” mean the person, business or other organisation that purchases or holds insurance arranged or administered by Suited.

These Terms govern your relationship with Suited as your insurance intermediary. Your contract of insurance is a separate contract between you and your insurer and is governed by your policy documents.

Please contact us if there is anything in these Terms that you do not understand. We will be happy to explain them.

Acceptance of these Terms 

By purchasing a policy through Suited, you accept these Terms of Business.

If you tell us within 7 days of purchasing your policy that you do not accept these Terms, we will cancel your policy from its start date and refund the premium you have paid.

Contact us

Telephone: +44 0117 205 4684

Our telephone lines are open from 9.00am to 5.30pm Monday to Friday, excluding bank holidays. Calls may be recorded for training, monitoring and our mutual protection.

You can also contact us using the Contact Us form on our website.

Existing customers can contact us through Messages in their customer portal.

About us

Suited is a trading name of Suited Insure Ltd, registered in England and Wales under company number 13736179.

Our registered office is SAS House Friarswood, Chipperfield Road, Kings Langley, Hertfordshire, WD4 9JB, United Kingdom.

Suited Insure Ltd is an insurance intermediary and an Appointed Representative of Innovative Risk Labs Ltd. Suited Insure Ltd is entered on the Financial Services Register under Firm Reference Number 970425.

Innovative Risk Labs Ltd is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 609155.

You can verify these details on the Financial Services Register.

Our services

We arrange and administer business insurance.

We provide information about the insurance available through Suited but do not give advice or make a personal recommendation about which insurance you should buy. It is your responsibility to decide whether the insurance you select meets the needs of your business.

The insurer providing each section of your insurance will be identified in your quotation or policy documents.

We generally act on your behalf when arranging your insurance. In certain circumstances, including some administrative activities, we may act as agent of the insurer.

Your insurance contract

Your insurance policy is a contract between you and the insurer.

Your insurance contract is made up of the policy documents issued to you. These may include your Policy Schedule, Statement of Fact, Policy Wording and any endorsements applying to your cover. Different sections of cover may be subject to different policy wordings.

You should read your policy documents carefully and keep them for future reference.

If there is any difference between these Terms of Business and your policy documents concerning the insurance cover provided, the terms of the relevant insurance policy will apply.

These Terms of Business govern the separate services provided to you by Suited.

Your duty to provide information and tell us about changes

When arranging insurance for purposes connected with your trade, business or profession, you have a duty under the Insurance Act 2015 to make a fair presentation of the risk.

Before your insurance starts, and before a change to your insurance is agreed, you must provide clear and accurate information about your business and disclose all material circumstances that you, your senior management or anyone responsible for arranging your insurance knows or ought to know.

You are expected to carry out a reasonable search for relevant information.

If you are unsure whether something may be relevant, you should tell us. We will decide whether further information is required and whether the matter can be dealt with by Suited or needs to be referred to the insurer.

During the period of insurance, you must tell us as soon as possible if there is a material change or addition to the information you have previously provided. A material change is one that could affect whether insurance can continue, the terms on which it is provided or the premium charged.

If you fail to make a fair presentation of the risk, the insurer may have the right to amend the terms of your insurance, reduce or refuse a claim or treat the policy as if it had never existed, depending on the circumstances.

If you fail to tell us about a material change during the period of insurance, this may affect your cover or any claim you make.

Fraud, misrepresentation and verification

We may take reasonable steps to prevent and detect fraud and to verify information you provide when obtaining, changing or administering your insurance. We may ask you to provide further information or evidence and may verify information using publicly available records, fraud prevention services, credit reference agencies and other lawful sources.

If we reasonably suspect that information you have provided is materially inaccurate, incomplete or misleading, or that fraud or dishonesty may have occurred, we may investigate the matter and refer it to the insurer, our principal or another relevant party.

Where information provided by you is found to be materially inaccurate, incomplete or misleading, we may take any action available to us under these Terms, the applicable policy terms or our authority from the insurer.

Where suspected fraud relates to a claim, we will report our findings to the insurer.

Checking your policy documents

You are responsible for checking the information shown in your Policy Schedule, Statement of Fact and other policy documents.

You must tell us as soon as possible if any information is incorrect or incomplete.

Adequacy of your cover

It is your responsibility to ensure that the insurance you select, including any sums insured and limits of cover, is adequate for your business.

Where appropriate, you should consider obtaining professional assistance, for example from an accountant or surveyor, when deciding the value of property, equipment, turnover or other amounts on which your insurance is based.

Payments

Monthly subscription

Suited operates a monthly insurance subscription.

By arranging insurance through Suited, you agree to pay for your insurance by recurring payment from the debit or credit card you provide.

Taking your payments

Your first payment will normally be taken when you arrange your insurance and may be taken before your policy start date.

Your insurance will then continue on a monthly basis. Subsequent payments will normally be taken on or around the same date each month as your policy start date.

Your insurance will continue unless it is cancelled in accordance with these Terms or the applicable policy terms.

Missed payments

If we are unable to collect a payment when it becomes due, we will notify you using the contact details you have provided and give you an opportunity to pay the outstanding amount.

If the outstanding premium is not paid, your insurance may be cancelled in accordance with the cancellation provisions below and the applicable policy terms.

Incorrectly challenged payments

We incur costs if you incorrectly challenge a valid payment of insurance premium or an administration fee through your bank or card provider and the payment is returned to you.

If this happens, we will ask you to correct the position with your bank or card provider.

If you fail to do so within 7 working days, we may charge the administration fee set out below to the payment card we hold for you.

Administration fees

We do not charge an administration fee for making changes to or cancelling your insurance, although a change may result in an additional premium being payable.

We may charge the following fees:

• Incorrectly challenged payment: £20 per transaction.
• Information requested under data protection law: normally no charge.

If a request for information is unusually excessive and data protection law permits us to charge for dealing with it, we will tell you the amount of the fee before processing the request. Once the fee has been paid, we will process the request in accordance with applicable data protection law.

Protecting your money

Before your premium is forwarded to the insurer, or a premium refund is forwarded to you, the money will be held by our principal, Innovative Risk Labs Ltd, as agent of the insurer in an Insurer Trust Account.

Where your premium is held in this way, payment by you is treated as payment to the insurer.

We may transfer premiums to an insurer through another party, such as an insurance broker, managing general agent or underwriting agent, where this is required to arrange or administer your insurance.

By accepting these Terms, you agree to your money being handled in this way.

Protecting your data

We take the privacy and security of your personal information seriously.

We use your information to arrange and administer your insurance and for the other purposes described in our Privacy Policy.

Information you provide may be passed to insurers and other organisations where necessary for underwriting, administration, claims, premium collection, fraud prevention or where required by law.

Your personal information will be handled in accordance with applicable data protection law.

Further information about how we collect, use and protect your personal information is available in our Privacy Policy.

Credit and identity checks

Suited, insurers, credit providers and other organisations involved in arranging your insurance may use information from publicly available sources, credit reference agencies, identity verification services and other external organisations.

This information may be used to verify your identity or creditworthiness, prevent and detect fraud and, where applicable, obtain quotations or payment options.

These searches may appear on your credit record whether or not your application for insurance proceeds.

By accepting these Terms, you agree to these uses of your information where permitted by law.

Electronic communications and policy documents

Suited is a digital insurance provider.

By arranging insurance through us, you agree that we will communicate with you electronically using the email address and other contact details you have provided.

We reserve the right to issue and make available policy documents, notices and other information in electronic form, including by email and through your customer portal.

You are responsible for keeping your email address and other contact details up to date and for checking communications and documents made available to you.

Claims

Claims are handled by the insurer or its appointed claims administrator in accordance with the terms of your policy.

Please refer to your policy documents for details of how and when to report a claim, incident or circumstance that may give rise to a claim.

You should notify the insurer or claims administrator as soon as required by your policy terms.

If you are unsure who to contact, or require assistance with the notification process, please contact us.

Policy reviews

We and the insurer may review the terms and conditions of your insurance, including the premium, periodically and at least every 12 months.

We reserve the right to change the premium and the terms and conditions of your insurance from a monthly anniversary date.

If we intend to make a change, we will give you at least 28 days' notice and will make the revised policy documents available through your Suited customer portal.

You are not required to accept the revised terms and may cancel your insurance before the changes take effect.

Changes to your business or insurance

You must tell us as soon as possible about any material change to your business or to the information on which your insurance is based.

If your insurance needs change, you may ask us to change your cover through your customer portal or by contacting us.

Where a change is accepted, your existing policy may be cancelled when the change is processed and replaced with a new policy reflecting the revised cover. This includes where a hibernation option is available and you choose to hibernate your cover.

Where your existing policy is replaced, you will be entitled to a pro-rata refund of premium for any unused period of cover under the cancelled policy.

If you tell us about a material change and that change means that we or the insurer are no longer able to offer insurance for your business, we may cancel your policy with immediate effect from the date of the change.

Where we cancel your policy on this basis, you will be entitled to a pro-rata refund of premium for any unused period of cover, subject to the applicable policy terms.

Block transfers

For some types of insurance, we may operate block insurance arrangements under which similar policies are arranged with the same insurer.

From time to time, we may consider it appropriate to transfer some or all of a block of insurance business from one insurer to another, including where this enables us to maintain or improve the terms available to our customers.

By accepting these Terms, you agree that we may arrange such a transfer on your behalf and, where necessary, cancel and replace your existing policy in order to complete the transfer.

Where a transfer results in a material change to your premium or policy terms, we will tell you before the change takes effect. You may cancel your insurance if you do not wish to continue under the new arrangement.

Cancellation by you

You may cancel your policy at any time through your customer portal or by contacting us.

Unless otherwise agreed or stated in your policy terms, your policy will expire on the last day of the monthly period for which you have paid the premium.

Premium already paid for that monthly period is not refundable.

Where a policy is cancelled and immediately replaced by another policy arranged through Suited, any unused premium will be calculated and refunded as appropriate.

Cancellation by Suited

We may cancel any policy that we arrange or administer for you.

We may cancel your policy at any time by giving you at least 30 days' notice in writing or by email.

If you fail to pay a premium when it is due, we may reduce this notice period to 7 days.

We may cancel your policy with immediate effect if there is a material change to the risk and, as a result of that change, we or the insurer would no longer offer insurance for your business.

Your insurer may have additional rights to cancel or terminate your policy. These are set out in the applicable policy wording.

When a policy is cancelled, cover will end on the date stated in the cancellation notice.

Where you have paid premium for a period after the date on which cancellation takes effect, we will refund the premium relating to that unused period where it is refundable under the applicable policy terms.

Cooling-off period

We offer a 14-day cooling-off period from the date you first arrange your insurance with Suited.

If you change your mind during this period, you may ask us to cancel the policy from its start date and refund the premium you have paid.

The cooling-off period does not apply where the insurance has already been used for the specific purpose for which it was purchased. This includes where you purchased the insurance for a particular event, engagement, job or contract and that event, engagement, job or contract has already taken place.

The cooling-off period also does not apply if a claim has been made under the policy or you are aware of an incident or circumstance that may give rise to a claim.

Your ordinary right to cancel your insurance remains unaffected.

Our role as your insurance intermediary

Suited’s role as your insurance intermediary begins when you request a quote from us.

If you do not purchase a policy, our role ends when the quote expires or is otherwise no longer available.

If you purchase a policy, our role continues for as long as that policy remains in force. You may end this arrangement by cancelling the policy in accordance with the cancellation terms above.

After the policy is cancelled or otherwise ends, Suited will no longer act as your insurance intermediary in relation to that policy. This does not affect any rights or obligations that arose before the policy ended, and we will continue to provide reasonable assistance in relation to the policy where appropriate.

Our earnings

We are normally paid by the insurer in the form of commission, calculated as a percentage of the insurance premium.

You may ask us to disclose the commission we receive in connection with your insurance.

Any administration fee charged to you under these Terms is separate from the commission we receive from insurers.

Complaints

We aim to provide a high standard of service.

If you are unhappy with our service or wish to make a complaint, please refer to the complaints information provided in your Policy Schedule or on our website.

Depending on your circumstances and eligibility, you may be able to refer your complaint to the Financial Ombudsman Service if your complaint is not resolved.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS).

You may be entitled to compensation from the FSCS if an eligible regulated firm involved in arranging your insurance is unable to meet its obligations. Eligibility depends on the type of insurance and the circumstances of the claim.

For insurance broking and arranging, eligible claims relating to compulsory general insurance are protected at 100%. Other eligible general insurance claims are protected at 90%.

Further information about eligibility and compensation is available from the Financial Services Compensation Scheme.

Money laundering and proceeds of crime

We are required to comply with laws and regulations relating to money laundering, terrorist financing and other financial crime.

Where required by law, we may report suspicious activity to the National Crime Agency or another appropriate authority.

In some circumstances, the law may prevent us from telling you that a report has been made or from providing further information about it.

Conflicts of interest and customers' best interests

We will act honestly, fairly and professionally in accordance with your best interests.

We generally act as your agent when arranging and administering your insurance. In certain circumstances, we may act for an insurer or owe duties to another party.

If we become aware of an actual or potential conflict of interest that could materially affect the service we provide to you, we will take appropriate steps to manage it and, where necessary, explain the position to you before proceeding.

Insurer security

The insurers with whom we arrange insurance are subject to regulatory requirements concerning their financial resources.

However, we cannot guarantee the continuing solvency or financial security of an insurer.

If an insurer becomes insolvent or is otherwise unable to meet its obligations, it may be unable to pay claims in full and you may need to arrange replacement insurance.

Changes to these Terms of Business

We may amend these Terms of Business from time to time, including to reflect changes to our services, regulatory requirements or the way in which we arrange and administer insurance.

Where a change applies to an existing policy, we will give you at least 28 days’ notice before the revised Terms take effect.

Law and jurisdiction

These Terms of Business are governed by English law.

Any dispute between you and us arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

The following Terms of Business Agreement sets out the basis on which Suited Insure Ltd. referred to as Suited, Suited Insurance, Suited Insure and suited.insure, referred to as we, us, our, will provide business services to you as a commercial client of the firm.

Please contact us immediately if there is anything in these terms of business which you do not understand or with which you disagree.  We are happy to answer any questions and willing to explain these terms and the reason for them.

YOU ARE DEEDED TO HAVE ACCEPTED THESE TERMS OF BUSINESS UNLESS YOU INFORM US OTHERWISE WITHIN 7 DAYS OF POLICY PURCHASE.

Contact us

‍Telephone: +44 0117 205 4684 (hours of operation are 9.00am-5.30pm, Mondays to Fridays excluding bank holidays. For our mutual protection and training purposes, calls may be recorded)

Suited contact us form: https://www.suited.insure/contact-us

Existing customers can also contact us by logging in their customer portal/Support/Messages

About us

Suited is a trading style of Suited Insured Ltd who are an appointed representative of Innovative Risk Labs Ltd. Innovative Risk Labs Ltd are authorised and regulated by the Financial Conduct Authority as an insurance intermediary under Firm Reference Number is 609155. Permitted business is introducing, advising, arranging, dealing as agent, assisting in the administration and performance of general insurance contracts and Credit Broking  You may check this by visiting the Financial Services Register by visiting the FCA’s website, www.fsa.gov.uk/Register or by contacting them on 0800 111 6768.

Our services

We offer a wide range of insurance products and have access to leading insurers in the marketplace. When we arrange your insurance we will provide information only about a policy from one or more insurance undertakings without giving you advice or a personal recommendation, in which case we will provide the names of those insurance undertakings

We generally act on your behalf in arranging your insurance, but we will make clear at the outset whether we are acting for you or for the insurer in particular circumstances.

Your duty of disclosure

Where we arrange insurance wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015, or successor or replacement legislation. to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances. You are expected to carry out a reasonable search in order to make a fair presentation of the risk and will be deemed to know what should reasonably have been revealed by the search.

Your duty of fair presentation applies at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair presentation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.

Payments

Monthly subscription 

Suited operates a monthly insurance subscription. By choosing to arrange insurance through Suited you agree to pay for your insurance by recurring payment from your credit or debit card. 

Taking your payments

We take your first payment on the date you have decided to arrange or change your insurance and your insurance subscription will automatically continue thereafter each month unless you tell us otherwise. Subsequent payments are taken on or around the same day of the month as the start date of your policy. 

Missed Payments

If a failed payment occurs, we will give you an immediate notice via email and 10 days to update your debit or credit card details. If you still have not paid the outstanding monthly subscription, your policy will be cancelled at the end of the last prepaid monthly period.

Incorrectly Challenged Payment

We will incur fees from our payment provider if you incorrectly challenge a payment of your insurance premium or any administration fees via your bank or building society and those monies have been returned to you. In those circumstances we will ask you to tell your bank that the payment was correct. If you fail to do so within 7 working days, we will deduct any incurred costs from the card that we hold on your file.

Administration Fees

We do not charge fees for changes or cancellation of your insurance in excess of the premium amount charged by insurers. However, we may at our discretion charge for the following to cover our costs:

• Incorrectly challenged payment: £20 per transaction
• Information provision under Data Protection Act: £0 unless your requisites are unusually excessive

Protecting your money

Prior to your premium being forwarded to the insurer, or forwarded to you in the event of a premium refund,  and for your protection, our principal, Innovative Risk Labs Ltd, will hold your money as an agent of the insurer(s). In which case your policy is treated as being paid for. We reserve the right to retain interest earned on this account.

We may transfer your premiums to the insurer through another party, such as a broker or underwriting agent for the purposes of effecting a transaction.

By accepting this Terms of Business Agreement, you are giving your consent for us to treat your money in this way.  Please notify us immediately if you have any objection or query.

Protecting your data

We take your privacy and protecting your data seriously. We treat all personal information about you confidentially and will continue to do so even when you are no longer our customer.

We will use your information to set up and administer your insurance and in relation to any credit arrangements that may be in place. Please read our privacy policy which is available on our website.

We will only disclose your information at your request or with your consent in order to administer your insurance or claim, or where we are required by law. Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 2018, under which you have a right of access to see personal information about you that is held in our records.

Please note that Suited and/or the insurer(s) may access and make use of data that is publicly available. Sources include but are not limited to credit and identity check agencies which may verify for us or the insurer(s) your identity or creditworthiness. The searches may appear on your credit report whether or not your application proceeds.

By agreeing to these terms and conditions you agree to these uses of your information.

How to claim

Please refer to your policy documentation if you need to notify a claim. You should contact us or the insurer directly as soon as you become aware of any incident which could give rise to a claim. If in doubt about whom you should contact, or if you require our assistance in relation to a claim or potential claim please contact us. 

Policy reviews

We review the terms and conditions of the policy, including the premium, periodically or at every twelve months at a minimum. We reserve the right to change the premium and the terms and conditions at the monthly annivrsary date of the policy.

If we plan to make a change(s), we will give you a minimum of 28 days notice and issue a new policy for the next period of insurance, which will be made available to you through the Suited online customer portal.

You are under no obligation to accept those changes and you may cancel your policy prior to those changes taking effect.

Changes to your cover

If your insurance needs have changed, you may, with immediate effect, seek to replace your policy with a new policy by processing the required change in cover through the use of the on-line customer portal provided by, or by contacting, Suited. 

If your request is accepted, your existing policy will be cancelled at the time the request is processed and a new policy may be issued. This includes where you select to hibernate your cover. Where you have requested to hibernate your cover the Schedule to the new policy will show a hibernation date. 

You will be entitled to a pro rata refund of premium for the unexpired period of cover under the cancelled policy.

If you inform us of a change that precludes us from offering you insurance, we shall have the right to cancel your policy with immediate effect. If we cancel your policy on this basis, you shall be entitled to a pro rata refund of premium for the unexpired period of cover under you policy.

Cancellations

You may cancel your policy at any time by processing the required change in cover through the use of the online customer portal provided by, or by contacting, Suited.

If you request a cancellation, your policy will expire on the last day of the monthly period for which you have paid the premium.

The premium you have paid is not refundable.

Cooling off period 

Suited offers a no-quibble refund policy. If you change your mind and cancel your policy within the first 14 days of arranging your insurance with Suited, you can request a full refund. Suited will refund your payment in full and cancel your policy from the start date.

Our earnings

For the service of arranging insurance with the insurer(s) on your behalf we are remunerated by the insurer(s) in the form of commission which is a percentage of the monthly premiums. You can request information regarding the commission which we have received as a result of placing your insurance business.

Please be assured that at no time will the way in which we are remunerated conflict with our responsibilities to meet your needs and treat you fairly.

Complaints

It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service, please refer to our Complaints Policy.

Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk.

Suited Insure Ltd is an authorised representative of Innovative Risk Ltd. Innovative Risk Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registration 609155. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768.

Money laundering/Proceeds of crime

We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing activity and we are prohibited from disclosing any such report.

Adequacy of insurance values

It is the responsibility of the insured to ensure that all sums insured and policy limits are adequate. It is strongly recommended that the appropriate professional (e.g. Surveyor/Accountant) be consulted to ensure that the sums insured and limits under the policy are suitable.

Conflicts of interest/Customers best interests

As an insurance distributor we generally act as your agent in arranging your insurance and assisting you in the event of a claim; we will always act honestly, fairly and professionally ensuring your best interests are our priority. In certain circumstances we may act for and owe duties of care to insurers and/or other parties. Where we become aware of any actual or potential conflict of interest with our duty to you, we will inform you of the situation and the options available to you before we proceed.

Insurer security

The insurers we use are regulated and are required to have adequate capital resources. However, we cannot guarantee the solvency of any insurer we place business with. An insolvent insurer may be unable to pay claims or may be unable to pay them in full and you may have to pay a further premium to pay for alternative insurance cover. [This clause may not protect the firm from legal action or other repercussions in the event that an insurer it uses goes into default.]

Law and jurisdiction

These Terms of Business shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Terms of business

Effective from September 30, 2024

‍

The following Terms of Business Agreement sets out the basis on which Suited Insure Ltd. referred to as Suited, Suited Insurance, Suited Insure and suited.insure, referred to as we, us, our, will provide business services to you as a commercial client of the firm.

Please contact us immediately if there is anything in these terms of business which you do not understand or with which you disagree.  We are happy to answer any questions and willing to explain these terms and the reason for them.

YOU ARE DEEDED TO HAVE ACCEPTED THESE TERMS OF BUSINESS UNLESS YOU INFORM US OTHERWISE WITHIN 7 DAYS OF RECEIPT.

Contact us

‍Telephone: +44 0117 205 4684 (hours of operation are 9.00am-5.30pm, Mondays to Fridays excluding bank holidays. For our mutual protection and training purposes, calls may be recorded)

Suited contact us form: https://www.suited.insure/contact-us

Existing customers can also contact us by logging in their customer portal/Support/Messages

About us

Suited is a trading style of Suited Insured Ltd who are an appointed representative of Innovative Risk Labs Ltd. Innovative Risk Labs Ltd are authorised and regulated by the Financial Conduct Authority as an insurance intermediary under Firm Reference Number is 609155. Permitted business is introducing, advising, arranging, dealing as agent, assisting in the administration and performance of general insurance contracts and Credit Broking  You may check this by visiting the Financial Services Register by visiting the FCA’s website, www.fsa.gov.uk/Register or by contacting them on 0800 111 6768.

Our services

We offer a wide range of insurance products and have access to leading insurers in the marketplace. When we arrange your insurance we’ll provide information only about a policy from one or more insurance undertakings without giving you advice or a personal recommendation, in which case we will provide the names of those insurance undertakings

We generally act on your behalf in arranging your insurance, but we’ll make clear at the outset whether we are acting for you or for the insurer in particular circumstances.

Your duty of disclosure

Where we arrange insurance wholly or mainly for purposes related to your trade, business or profession, you have a duty under The Insurance Act 2015, or successor or replacement legislation. to make a fair presentation of the risk. This means that you must disclose every material circumstance which you and/or your senior management and/or anyone responsible for arranging your insurance know or ought to know. Alternatively, you must disclose sufficient information which would put the insurer on notice that it needs to make further enquiries for the purpose of revealing those material circumstances. You are expected to carry out a reasonable search in order to make a fair presentation of the risk and will be deemed to know what should reasonably have been revealed by the search.

Your duty of fair presentation applies at the start of the policy, at renewal and when any variation of the policy is arranged. If you fail to make a fair presentation, the insurer may refuse to pay your claim or reduce the settlement amount, depending on the circumstances.

Payments

Monthly subscription 

Suited operates a monthly insurance subscription. By choosing to arrange insurance through Suited you agree to pay for your insurance by recurring payment from your credit or debit card. 

Taking your payments

We take your first payment on the date you have decided to arrange or change your insurance and your insurance subscription will automatically continue thereafter each month unless you tell us otherwise. Subsequent payments are taken on or around the same day of the month. 

Missed Payments

If a failed payment occurs, we will give you an immediate notice via email and 10 days to update your debit or credit card details. If you still have not paid the outstanding monthly subscription, your policy will be cancelled at the end of the last prepaid monthly period.. 

Incorrectly Challenged Payment

We will incur fees from our payment provider if you incorrectly challenge a payment of your insurance premium or any administration fees via your bank or building society and those monies have been returned to you. In those circumstances we will ask you to tell your bank that the payment was correct. If you fail to do so within 7 working days, we will deduct any incurred costs from the card that we hold on your file.

Administration Fees

We do not charge fees for changes or cancellation of your insurance in excess of the premium amount charged by insurers. Paying monthly incurs no additional charge, however, we may at our discretion charge for the following to cover our costs:

• Incorrectly challenged payment: £20 per transaction
• Information provision under Data Protection Act: £0 unless your requisites are unusually excessive

Protecting your money

Prior to your premium being forwarded to the insurer, or forwarded to you in the event of a premium refund,  and for your protection, our principal broker, Innovative Risk Labs Ltd, will hold your money as an agent of the insurer(s). In which case your policy is treated as being paid for. We reserve the right to retain interest earned on this account.

We may transfer your premiums to the insurer through another party, such as a broker or underwriting agent for the purposes of effecting a transaction.

By accepting this Terms of Business Agreement, you are giving your consent for us to treat your money in this way.  Please notify us immediately if you have any objection or query.

Protecting your data

We take your privacy and protecting your data seriously. We treat all personal information about you confidentially and will continue to do so even when you are no longer our customer.

We will use your information to set up and administer your insurance and in relation to any credit arrangements that may be in place. Please read our privacy policy which is available on our website.

We will only disclose your information at your request or with your consent in order to administer your insurance or claim, or where we are required by law. Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 2018, under which you have a right of access to see personal information about you that is held in our records.

Please note that Suited and/or the insurer(s) may access and make use of data that is publicly available. Sources include but are not limited to credit and identity check agencies which may verify for us or the insurer(s) your identity or creditworthiness. The searches may appear on your credit report whether or not your application proceeds.

By agreeing to these terms and conditions you agree to these uses of your information.

How to claim

Please refer to your policy documentation if you need to notify a claim. You should contact us or the insurer directly as soon as you become aware of any incident which could give rise to a claim. If in doubt about whom you should contact, or if you require our assistance in relation to a claim or potential claim please contact us. 

Policy reviews

We will review the terms and conditions of the policy, including the premium, periodically and every twelve months, and we reserve the right to change the premium and the terms and conditions.

If we make a change(s) we will give you a minimum of 28 days notice and issue a new policy for the next period of insurance, which will be made available to you through the Suited online customer portal.

You are under no obligation to accept those changes and may cancel your policy prior to those changes taking effect.

Changes to your cover

If your insurance needs have changed, you may, with immediate effect, seek to replace your policy with a new policy by processing the required change in cover through the use of the on-line customer portal provided by, or by contacting, Suited. 

If your request is accepted, your existing policy will be cancelled at the time the request is processed and a new policy may be issued. This includes where you select to hibernate your cover. Where you have requested to hibernate your cover the Schedule to the new policy will show a hibernation date. 

You will be entitled to a pro rata refund of premium for the unexpired period of cover under the cancelled policy.

If you inform us of a change that precludes us from offering you insurance, we shall have the right to cancel your policy with immediate effect. If we cancel your policy on this basis, you shall be entitled to a pro rata refund of premium for the unexpired period of cover under you policy.

Cancellations

You may cancel your policy at any time by processing the required change in cover through the use of the on-line customer portal provided by, or by contacting, Suited.

If you request a cancellation, your policy will expire on the last day of the monthly period for which you have paid the premium.

The premium you have paid is not refundable.

Cooling off period 

Suited offers a no-quibble refund policy. If you change your mind and cancel your policy within the first 14 days of arranging your insurance with Suited, you can request a full refund. Suited will refund your payment in full and cancel your policy from the start date.

Our earnings

For the service of arranging insurance with the insurer(s) on your behalf we are remunerated by the insurer(s) in the form of commission which is a percentage of the monthly premiums. You can request information regarding the commission which we have received as a result of placing your insurance business.

Please be assured that at no time will the way in which we are remunerated conflict with our responsibilities to meet your needs and treat you fairly.

Complaints

It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service, please refer to our Complaints Policy.

Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk.

Suited Insure Ltd is an authorised representative of Innovative Risk Ltd. Innovative Risk Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registration 609155. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768.

Money laundering/Proceeds of crime

We are obliged to report to the National Crime Agency any suspicion of money laundering or terrorist financing activity and we are prohibited from disclosing any such report.

Adequacy of insurance values

It is the responsibility of the insured to ensure that all sums insured and policy limits are adequate. It is strongly recommended that the appropriate Professional (e.g. Surveyor/Accountant) be consulted to ensure that the sums insured and limits under the policy are suitable.

Conflicts of interest/Customers best interests

As insurance brokers we generally act as your agent in advising you, arranging your insurance and assisting you in the event of a claim; we will always act honestly, fairly and professionally ensuring your best interests are our priority. In certain circumstances we may act for and owe duties of care to insurers and/or other parties. Where we become aware of any actual or potential conflict of interest with our duty to you, we will inform you of the situation and the options available to you before we proceed.

Insurer security

The insurers we use are regulated and are required to have adequate capital resources. However, we cannot guarantee the solvency of any insurer we place business with. An insolvent insurer may be unable to pay claims or may be unable to pay them in full and you may have to pay a further premium to pay for alternative insurance cover. [This clause may not protect the firm from legal action or other repercussions in the event that an insurer it uses goes into default.]

Law and jurisdiction

These Terms of Business shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.